Frequently Asked Questions (FAQ)
Below is a list of some of our most frequently asked questions separated into 4 categories for ease of viewing: General Questions, Telepsychiatry Information, Scheduling and Administrative, and Services and Payment.
After completing all steps on the scheduling page for your initial appointment, you should receive an appointment confirmation email within 72 hours (or no less than 90 minutes prior to appointment time for expedited evaluation requests). The email will contain a link to your secure appointment and a security code that needs to be entered to access the appointment. There is also a "how to prepare for your appointment link" that will run a test on your device to make sure everything is setup properly and tell you what needs to be done if it is not.
If you elect to receive appointment reminders they will arrive approximately 60 hours and 45 minutes prior to your appointment. E-mail reminders will contain the appointment link and security code or direct you to login to the patient portal and access the appointment there. Text reminders will direct you to access your appointment confirmation email or login to the patient portal to access the appointment there.
Note: Audio and video must be 2-way and interactive to deliver safe care and maintain compliance with state and federal regulations. We cannot deliver care via just audio or video, both components must be conducted in a live manner.
If you are using a Windows or Android device: Mozilla Firefox and Google Chrome are the 2 supported browsers.
If you use an Apple Mac or I-Phone: Safari is the supported browser.
All of these browsers are free downloads if you do not already have them. Make sure these browsers also have permission to access your camera and microphone or the Telehealth sessions will not load or otherwise properly function.
While you can attend appointments from anywhere in Maryland, please make sure you have a quiet area to complete the session free from interruptions. Please make sure you are not driving a motor vehicle or we will need to end the session immediately. We cannot endanger the lives and safety of our patients or other individuals on the road with distractions.
Make sure that emails sent from our electronic medical record are not going to your spam or “promotions” folder and check those folders if you have not received your appointment link. Although you can also access the appointment link by logging into the patient portal, it is best to ensure these emails are being received appropriately.
Use an Ethernet (direct wired) connection whenever possible as this will solve the majority of connectivity issues. When an Ethernet connection is not available, we recommend remaining as close to your router as possible when using WiFi. If using WiFi is necessary, always use password protected WiFi and never public WiFi. As a matter of policy, we will not knowingly conduct appointments over public WiFi. Data connections via LTE are not as secure as password protected WiFi. Although LTE vulnerabilities are very unlikely to cause issues, it is better to avoid using LTE whenever possible.
Scheduling and Administrative
As a very rough reference point, new patients are typically seen once monthly until medications are adjusted and working well. Often within 3 months they will be stable enough to trial 60 days. If things are still going well and medication adjustments are not needed, we will then start 90 day visits routinely. After one year of quarterly visits, some patients may be eligible to switch to visits every 6 months. Patients may become eligible for visits every 6 months if they are taking only one medication, are functioning at a high level, have no needs outside of appointment times, and the provider feels this change would be safe. If someones status begins to decline between appointments or they prefer more interaction, we can always see them more often or they can reschedule to be seen sooner.
We have a strict controlled dangerous substances (CDS) policy and patients requiring CDS will be seen monthly for a minimum of 3 months. Patients receiving any CDS at this practice must be seen at least every 90 days without exception.
Follow-up appointments: These may be rescheduled or cancelled with a minimum 72 hours' notice.
Initial Evaluations: Evaluations may be rescheduled once with a minimum 72 hours' notice but in order to keep our pricing low for those serious about treatment, they are not eligible for refund if cancelled.
I) You may use the “manage appointments” link included with the appointment confirmation email.
II) You may go to the new patient scheduling page and click on the "schedule an appointment" button, which will bring you to the booking page. On this page you will see the "manage appointment" link.
III) If you have completed your new patient evaluation and activated the patient portal invitation, you may login to the patient portal and use the "reschedule" function available there.
Services and Payment
We can work with all private insurance policies. Please visit our insurance page for more details.