New Patient Telepsychiatry Scheduling

This page will walk you through the process of scheduling an initial psychiatric evaluation with medication management. Once you have completed this process you will meet with a board-certified psychiatric nurse practitioner via a secure video chat from the comfort of your own home or office.

Step 1: Verify Eligibility

To ensure you are eligible to be accepted as a new patient and we can provide the service you are seeking, please review the following information:

  1. New patients must be at least 18 years of age and legal residents of the state of Maryland.
  2. Our service is intended for those who are interested in considering medication use for the disorders we treat. We do not offer therapy or other services such as legal or disability assistance. 
  3. We do not provide crisis intervention, emergency services, or treat severe, treatment-resistant disorders in this practice setting. Due to the limitations of telehealth treatment, we are unable to evaluate new patients with a history of psychosis or those currently experiencing a manic episode.
  4. If you are planning to request a prescription for a controlled dangerous substance (CDS), please read our CDS policy here.
  5. Due to extensive regulations imposed by Medicare, we are not able to accept any patients who are currently enrolled in Medicare at this time.

Step 2: Schedule an Appointment

Important: After using the button below to schedule a new patient evaluation, you will receive an email with a link to our secure intake forms. Since these are live appointment requests, these forms must be opened within 30 minutes and completed within 2 hours after the initial appointment request is made or we will need to cancel the request. If you are using an insurance policy: Please have a clear picture or PDF of the front and back of your insurance card to upload during the intake process.

Step 3: Complete Intake Packet

When you request an evaluation appointment, a secure link to the (electronic) new patient intake packet will be emailed to you. Before we confirm any new patient appointment request our intake forms must be submitted. This gives you the opportunity to review and sign all of our practice policies in advance. It also includes a medical/psychiatric history questionnaire which will be reviewed by a psychiatric specialist prior to confirmation of your appointment request. These forms are hosted in a secure, HIPAA-compliant environment and posted to our medical record software upon completion. The amount of time necessary to complete the intake forms is highly variable from 15 minutes to over an hour. This primarily depends on the amount of prior history you have and whether or not you answer optional questions.

Steps Completed

Finished! What Happens Next?
After all 3 steps are completed and you have submitted the intake packet, you will receive an email that explains what happens next. A psychiatric provider will review your intake history answers to ensure you are likely to be a good candidate for treatment in this practice setting. If you are using an in-network health insurance policy, we will also verify your benefits. We will then confirm (or deny) your appointment request via email. You will receive the confirmation email within the next 72 hours or no less than 90 minutes prior to your appointment start time, whichever comes sooner.

The confirmation email will contain a link to access your appointment. Please make sure your mailbox has storage space available or our emails will bounce. In a small percentage of cases, emails sent through our patient portal may initially get directed to your spam folder. In this event, make sure these emails have permission to go directly to your inbox in the future. If you elect to receive appointment reminders, you will receive a courtesy reminder 60 hours and again 45 minutes prior to your appointment via text or email. Email reminders will also contain your unique appointment link.

Please do not forget to have a full–color, government–issued photo identification, such as a drivers license available to present to the camera for the evaluation; this is required by law before we can prescribe medications or finalize documentation in your name.

Need to reschedule or cancel your evaluation?
Reschedule: Our reschedule process is automated and available 24/7 for convenience. We do not handle reschedule requests via phone. To reschedule with a minimum 72 hours’ notice: Return to the booking page by clicking here. Then select the “manage appointments” link, enter your information, and follow the on-screen prompts. This "manage appointments" link is also available in your original confirmation email.

Cancellation: To keep our pricing down for those serious about treatment, new patient evaluations cannot be cancelled and will be handled the same as a missed appointment. Please keep in mind that our practice caters to those serious about wanting treatment and self-pay evaluations receive a large discount primarily because they are not eligible for a refund if cancelled or missed. For those using an insurance policy, the $99 deposit will be non-refundable if the appointment is cancelled or missed.

Have more questions or would like more information on how telepsychiatry appointments work?
For more information regarding how the Telepsychiatry session is conducted, please review the Telepsychiatry section of the Frequently Asked Questions (FAQ) page. If you have additional questions, please email us.